If you work with customers face to face or over the phone this course is for you
Would you like the skills to risk access and deal with potential dangers on the job,
home or away?
Would you like to be fully aware of your rights and the law concerning self defence?
Ever Wanted to Learn How to deal with Difficult People?
Look no further:-
Our Conflict resolution and Personal Safety Course Provides you with:-
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Level 2 qualification
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Communications skills to handle potential conflict
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Game Plan for dealing with conflict
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Win win strategies for negotiation
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Improve you promotional prospects by upping efficiency and productivity
Course duration:
Course can be split between 2 X 3 hour sessions or a full day (approx 6 hours).
Course Provider:
Master E Ltd
Tutor:-
Master Wayne Edwards
Contact:- 0161 445 7733
Email: Masteredwards@hotmail.com
Conflict resolution and personal safety in your work environment is the focus of the course. It will give your staff the confidence and the skills needed to reduce risk to themselves and their organisation.
Some issues that are taken into consideration on the course:-
- Lone Workers: Workers can be at risk working alone at business premises, working away or throughout the community. This course provides a game plan, working practises and communication skills needed for workers to be confident, effective, remain safe and be productive.
- Customer Service: This course addresses triggers of potential conflicts and provides pre-planned rules for engagement. The course enhances service delivery and dealing with daily situations effectively with less stress for the customer and team member regardless of the issue.
- Telephone Issues: Learn the skills needed to deal with customers over the phone. Being the bearer of bad news or handling complaints, etc can create conflict that can be just as distressing as face to face conflicts. This course puts the team member back in the driving seat when dealing with clients on the phone.
- Management and Supervisory roles: Managing expectations of team members can be a huge undertaking. Disputes spring up between workers, and managers have to take on the role of diffusers and mediators. On another note, Managers are usually the last line of communication when negotiations break down between customers and hence they are in the firing line for a conflict that has built up a lot of momentum since it first began with junior members of the team.
